At Swalys Private Limited, we are committed to delivering our premium nutraceuticals to wellness seekers both in India and across the globe. Please review our shipping guidelines below.

1. Shipping Destinations

  • Domestic: We cover over 20,000+ pin codes across India using reputed courier partners.
  • International: We ship to several countries worldwide. Please check if your country is listed at the checkout page.

2. Shipping Charges

  • Domestic Orders:
    • FREE Shipping on orders above ₹[Insert Amount, e.g., 499].
    • Any applicable shipping charges will be clearly displayed at the checkout page before you complete your purchase.
  • International Orders:
    • Shipping charges are calculated based on the destination country, package weight, and dimensions.
    • Exact shipping costs will be displayed at checkout before you finalize your payment.

3. Customs, Duties, and Taxes (International)

  • Important: For international shipments, import duties, taxes, and local customs fees are not included in the product price or shipping cost.
  • These charges are the responsibility of the recipient and are usually collected by the courier at the time of delivery.
  • We recommend checking with your local customs office to understand potential costs before placing an order. Swalys Private Limited is not responsible for delays caused by customs clearance processes.

4. Order Processing & Dispatch

  • All orders are processed within 24 to 48 hours (excluding Sundays and Public Holidays).
  • Orders placed before 12:00 PM IST are typically processed on the same business day.
  • Once dispatched, you will receive a confirmation email and SMS/WhatsApp with a Tracking ID.

5. Estimated Delivery Timelines

  • Metro Cities: 3 – 5 Business Days.
  • Rest of India: 5 – 7 Business Days.
  • International (Standard): 10 – 15 Business Days.
  • International (Express): 5 – 7 Business Days (if selected).
  • Note: Delivery times are estimates and may vary due to courier delays or customs inspections.

6. Delivery Process

  • Our courier partners will attempt delivery up to three times. If unsuccessful, the package may be returned to our facility in Haridwar.
  • Please ensure your shipping address, landmark, and international dialing code (+ country code) are accurate.

7. Damaged or Tampered Packages

  • Do not accept a package if the “Swalys” security seal is broken or the box is visibly damaged.
  • Take a photo or video of the condition and contact our support team at [Insert Email] within 24 hours of the delivery attempt.

8. Address Changes

  • Address modifications are only possible within 2 hours of placing the order. Once the order is “Dispatched,” we cannot reroute the shipment.

9. Contact Information

For any questions regarding your shipment, please reach out to us:

  • Company Name: Swalys Private Limited
  • Registered Office: AP-217, Antriksh NRI City, SIDCUL, Haridwar, Uttarakhand – 249403, India.
  • Email: info@swalys.com
  • Phone/WhatsApp: +91 7678236008